Writing
Field notes on building the system.
Operator-level takes on what works, what doesn't, and why the framework-only approach keeps failing. No listicles. No thought leadership for its own sake.
- CS First Principles
Value = achieving a desired outcome
The foundational principle of CS Science, and why most CS programs measure the wrong thing.
- Operator Lessons
Asking CSMs to hold more QBRs is not a strategy
On why relationship theater loses to systematic value delivery — and what to build instead.
- Stage-Appropriate Strategy
Stage-appropriate customer success
The CS organization you need at Series A is not the one you need at Series B+. Building ahead wastes runway; building behind costs renewals.